Refund policy

Returns 

It is the responsibility of the Buyer to check the quantity and pricing on the invoice is correct; should the buyer be overcharged they will be credited for the amount, no cash refunds will be given.

Should there be any defects with your order, ONEOFEACH will either remake the piece or a credit will be allocated on return of the defected piece.

ONEOFEACH does not give cash refunds.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@oneofeach.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@oneofeach.co.za and send your item to:

ONEOFEACH
48 Pine Road,
Woodstock
Cape Town, 7925
South Africa 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

ONEOFEACH
48 Pine Road,
Woodstock
Cape Town, 7925
South Africa 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WARRANTY

ONEOFEACH warrants that it will repair or make good any defects in the goods, if written notice of the claim is received by ONEOFEACH within seven (7) days from the date the goods were delivered. No claim shall be accepted under such warranty if any attempt to repair the defective goods is made by any person not authorised by ONEOFEACH , or if the defective goods have been modified or incorrectly stored, maintained or used.

If ONEOFEACH  elects to repair or replace any defective goods, such work shall be undertaken at such place as ONEOFEACH  may reasonably specify and the Buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified.

LIABILITY

The Company shall not be liable for any loss of any kind whatsoever suffered by the Buyer as a result of shipment.

Once ONEOFEACH goods have been posted to the correct address set out by the buyer, ONEOFEACH is no longer accountable for the safe arrival of the goods.